Effective date: January 1, 2026
Water Damage Restoration Hyattsville MD has been helping homeowners and businesses in Hyattsville, Maryland since 2012. When you call us for water damage help, you trust us with your contact details and information about your property. This Privacy Policy explains what we collect, how we use it, and the choices you have. We keep it simple because we want you to understand exactly how your information is handled.
Information We Collect
When you contact us by phone, through our website, or by email, we collect the information you give us. That includes your name, phone number, email address, and the address of the property where you need water damage help.
We also collect details about your water damage situation, such as the type of problem, photos you share, and any notes you provide. If you request an estimate or schedule service, we keep records of those appointments and the work we discuss.
Like most websites, we automatically collect certain technical information when you visit Hyattsville Water Damage Rescue. This includes your IP address, browser type, device type, pages you view, and the time of your visit.
How We Use Information
We use your contact information to respond to your call or message, schedule your water damage inspection, and send a technician to your property. We also use it to provide estimates, confirm appointments, and follow up on work we have done.
Your property and damage details help our team arrive prepared with the right equipment and plan. We use this information to document the job, communicate with you about progress, and process payment for services.
We use technical and usage data to keep our website running smoothly, understand which pages are helpful, and improve how we serve customers in Hyattsville and nearby areas. We may also use your information to send service updates or reminders if you have asked us to.
Cookies and Tracking
Our website uses cookies and similar tracking technologies to make your visit work better. Cookies are small text files stored on your device that help us remember your preferences and understand how people use our site.
We use cookies for basic website functions, like keeping the site secure and remembering your settings. We also use cookies to measure website traffic and see which pages visitors find most useful.
You can control cookies through your browser settings. Most browsers let you block or delete cookies. If you turn off cookies, some parts of our website may not work as smoothly, but you can still call us at +1 (866) 327-0438 for help.
Analytics and Third-Party Tools
We use third-party analytics tools, such as Google Analytics, to understand how visitors find and use our website. These tools collect information like pages visited, time on site, and general location data. This helps us improve our website and make sure people in Hyattsville can find us when they need water damage help.
We may also use third-party tools for scheduling, customer communication, and payment processing. These providers only receive the information needed to perform their specific service, and they are required to protect your data.
Some third-party tools may place their own cookies or tracking pixels. We do not control those cookies, so we encourage you to review the privacy policies of any third-party services you interact with through our site.
Data Sharing and Disclosure
We do not sell your personal information. We share it only when necessary to run our business and serve you well.
We may share your information with trusted service providers who help us with scheduling, payment processing, website analytics, and customer communications. These providers are contractually required to keep your information confidential and use it only for the services they perform for us.
We may also disclose your information if required by law, such as in response to a court order, subpoena, or legal process. If we are involved in a merger or sale of assets, your information may be transferred as part of that transaction, and we will notify you if that happens.
Data Retention
We keep your personal information for as long as we need it to provide services, maintain accurate business records, and meet legal requirements. This includes keeping job records for warranty and insurance purposes.
When your information is no longer needed, we securely delete or anonymize it. If you ask us to delete your information, we will do so unless we are required by law to keep it or need it for an ongoing service matter.
Data Security
We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. These steps include secure servers, encryption where appropriate, and limiting access to your information to employees and providers who need it to do their jobs.
No method of transmission over the internet or electronic storage is completely secure. While we work hard to protect your data, we cannot guarantee absolute security. If you have concerns about sharing information online, you can always call us at +1 (866) 327-0438.
User Rights
You have the right to know what personal information we hold about you and to ask for a copy. You can also ask us to correct inaccurate information or delete information we no longer need.
If you want to exercise any of these rights, contact us using the information at the bottom of this page. We will respond within a reasonable time and let you know what we can do. We may need to verify your identity before making changes.
You can opt out of marketing messages at any time by replying STOP to a text or clicking unsubscribe in an email. You can also tell us you do not want marketing calls, and we will update your preferences.
Children's Privacy
Our services are for homeowners, business owners, and property managers. We do not knowingly collect personal information from children under 13.
If you believe a child has given us personal information, please contact us right away. We will delete that information from our records promptly.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the effective date at the top of this page.
We encourage you to review this page periodically so you know how we protect your information. If we make a significant change, we will post a clear notice on our website.